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About referrals

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About referrals

Postby rocker4life91 » Tue Aug 02, 2011 12:26 pm

So I wanna make sure I have this right because I think I pretty much have a few of my friends and co-workers sold on buying an ecig from volcano. So if I give them my e-mail address then once they've set up an account on the store site, they can use that upon checkout like a promo code and receive a discount right? :?
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Re: About referrals

Postby Artist Boy » Tue Aug 02, 2011 12:37 pm

almost. just, you get 25 points placed into your account once their first order is completed (meaning shipped out)

then you can use those points toward things in the store

5 points = $1.00

points have to be spent in whole dollar amounts.
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Re: About referrals

Postby rocker4life91 » Tue Aug 02, 2011 1:03 pm

Cool, thanks AB :thumbup:
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Re: About referrals

Postby Artist Boy » Tue Aug 02, 2011 1:16 pm

anytime :thumbup:
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Re: About referrals

Postby rocker4life91 » Fri Sep 02, 2011 3:54 pm

okay im a bit confused, I was helping my friend place his first order on the site earlier and when we got to the portion where you can view your cart before checkout and enter any codes I had him enter my referral e-mail and it said it was invalid, so i had him try the code and it too was invalid. So I'm not sure if I did something wrong or what but I had him just go thru with the order anyways for the sake of time so im wondering what i should do
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Re: About referrals

Postby Artist Boy » Fri Sep 02, 2011 4:01 pm

not sure why the code did not work but I will have the IT guy look into it.

For now you can send in an email to CS with the info listed below and we can add your points to your account once his order is set to complete.

Info needed in email:
  • Your name
  • Your email addy
  • Your friends name
  • Your friends email he opened his account with and ordered from
  • Your friends order number for his order

It is best to wait till your friends orders status says complete before you email as we can not add the points till the order status is Complete.
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Re: About referrals

Postby rocker4life91 » Tue Sep 06, 2011 1:42 pm

K well I got that all worked out today, thanks again AB :thumbup: :clap:

so im still a bit unclear on a few things, is your e-mail address supposed to work the same way as the code or the url for referring new people? And where is the correct place to enter these? Is it in the box before checkout marked discount codes? This is where I originally tried using my e-mail and my code but with no luck and I couldn't find anything else. Sorry if these questions are a bit vague and repetitive its just that I have a few people currently who I'm trying to get to make the switch to vaping and I wanna make sure I got it right. So thanks again for all your help and taking the time to answer my questions
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Re: About referrals

Postby Artist Boy » Tue Sep 06, 2011 2:57 pm

To be honest I am not sure if the email or code is even working right now. There have been some issues with them working and we have been trying to get them fixed. They should be put in the discount code box at check, but if they are not working then I will have the IT guys look into it.

I know the URL link does work, just sent them the link have them enter it into their browsers address box then just place an order without leaving the site at all and it will tie your referral to their order, and you will get the referral points.
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Re: About referrals

Postby rocker4life91 » Thu Sep 08, 2011 9:48 am

alright cool that's what I thought, and yeah I tried it again and it's definitely not working for either the code or e-mail, the URL does seem to work as far as I can tell, I guess I'll find out for sure tomorrow when another friend of mine is supposed to be placing his first order. Thanks again as always AB, you're the best!
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Re: About referrals

Postby Artist Boy » Thu Sep 08, 2011 10:35 am

just doing my job, and as always you are welcome.
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