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NEED HELP.... cant log in ... cant place order

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NEED HELP.... cant log in ... cant place order

Postby sugsmissy » Mon Apr 01, 2013 12:43 pm

I have been trying to log in to place an order since last Sunday (3/24/13). I can get to the site and browse but i can not log in to my account to place an order. I have tried IPhone ,IPad, Lap top, Internet Explorer, Safari, Yahoo, Google, Google Chrome and have had a friend try to log in to their own account from their house and have had no luck. In all instances the page continues to load until it times out.

This is the error message that I get when I tried to use chrome
"The site uses SSL, but Google Chrome has detected insecure content on the page. Be careful if you’re entering sensitive information on this page. Insecure content can provide a loophole for someone to change the look of the page"[/quote][/color]

Not only am I dangerously low on juice but I have (2) friends waiting to order their Inferno starter kits. Any help would be much appreciated!!

Thank you,
sugsmissy
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Re: NEED HELP.... cant log in ... cant place order

Postby Artist Boy » Mon Apr 01, 2013 12:50 pm

I am not sure what the issue is. I can log in to my account fine.

But I am talking with the IT guy now to see what s going on.

I will report back shortly. Sorry for the inconvenience.
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Re: NEED HELP.... cant log in ... cant place order

Postby Artist Boy » Mon Apr 01, 2013 12:56 pm

ok looks like a login issue with the server for your account. ( any anyone else having this issue)

Please contact CS and let them know they will update your account and that should fix the issue.

or you can PM me your email, real name and date of birth and I can do it for you.



The issue is not related to the SSL, not sure why Chrome is mentioning that. Our SSL certificate is up to date and everything.
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Re: NEED HELP.... cant log in ... cant place order

Postby Nu2v8png » Tue Apr 02, 2013 1:07 am

I'm also having a problem logging in. Is there a resolution time on this issue?
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Re: NEED HELP.... cant log in ... cant place order

Postby Artist Boy » Tue Apr 02, 2013 9:33 am

If you are having this issue you need to contact CS to update your account.
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Re: NEED HELP.... cant log in ... cant place order

Postby sugsmissy » Thu Apr 04, 2013 7:59 pm

Thanks Artist Bot for the quick response. Customer Service called me back promptly and reset my account as well as my friends account and all is working fine now.
sugsmissy
Volcano Menehune
 
Posts: 8
Joined: Mon Jan 21, 2013 5:50 pm

Re: NEED HELP.... cant log in ... cant place order

Postby Artist Boy » Fri Apr 05, 2013 10:06 am

good to hear, you are welcome
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Re: NEED HELP.... cant log in ... cant place order

Postby iamthegreengrabber » Sat Jul 13, 2013 11:00 pm

The age verification process does not allow me to get onsite and shop. Then again, sometimes its not there at all. Im so happy to be analog free
For almost 3 mo.s with my Inferno tube tank. I cant remember how I found Volcano, but I know it was my lucky day.
I shudder at the amount of time it might have taken me to suffer through so many other companies
Later, GG :mrgreen:
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