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Website up, but wont let me login.

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Website up, but wont let me login.

Postby alboho » Tue Feb 19, 2013 2:56 pm

I use Chrome as my browser. It just hangs when go to volcanoecigs.com. I can get in the forums (obviously). When I click on the store Chrome just hangs.

I tried Firefox, I can get to the site. When I try to log in however, Firefox hangs.

I have cleared caches on both and still no luck.

I'm trying to order more V-Juice.

Help I need more juice.
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Re: Website up, but wont let me login.

Postby Artist Boy » Tue Feb 19, 2013 4:34 pm

When I have that issue with Chrome, I have to clear the cache and make sure to clear it back to the beginning of time. Then shut the browser down and restart the browser then I have no issues

Same with FF, back when I used it. Just make sure you close it out and restart the browser after clearing it and clear it back as far as you can. And make sure that you have the cookies check mark checked

These issues are due to either bad or outdated cookies in your cache.
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Re: Website up, but wont let me login.

Postby alboho » Wed Feb 20, 2013 10:10 am

New day, same problem.

I've tried IE (ack) FF and Chrome. cleared caches, cookies. I can get to the site, but when I try to log in, my browsers just hang.
I'm going to call customer service and order through them.

I have had no problems in the past logging in. Just started yesterday. And no problems with any other sites store. (amazon, ebay etc..)

Im baffled.
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Re: Website up, but wont let me login.

Postby Artist Boy » Wed Feb 20, 2013 11:54 am

ok well is sounds like it might be an issue in the system on our end. The IT guy says you will need to have your password manually reset by CS, so if you see this before you talk to CS on the phone tell them you need you pw reset as well.

If you already talked to them and got your order in and they didnt mention a reset, please open a ticket with CS and tell them you need your pw reset. Please be sure to verify your Date of Birth in the ticket. Its a new security measure that was implemented, so we will need that to reset the pw.
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Re: Website up, but wont let me login.

Postby alboho » Thu Feb 21, 2013 7:59 am

Thanks to Paul in CS for helping me. He had to reset my password, and everything seems to be working fine now. I was able to place my order online and now I'm just waiting for delivery.

Again, thanks for your quick help.
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Re: Website up, but wont let me login.

Postby Artist Boy » Thu Feb 21, 2013 8:46 am

Glad to hear you got it all fixed up, and your order placed.
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