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You Will Earn: No points ??????

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You Will Earn: No points ??????

Postby xandra47 » Mon Oct 15, 2012 7:17 pm

It says I'm not going to earn any points on the order I'm trying to put in, what is going on?
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xandra47
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Re: You Will Earn: No points ??????

Postby Artist Boy » Mon Oct 15, 2012 7:19 pm

Are you logged into an account?

is your order over $4 before shipping and tax?
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Re: You Will Earn: No points ??????

Postby Artist Boy » Mon Oct 15, 2012 7:33 pm

never mind I just tried it and it said that to me as well even with over $100 in my cart... Let the web tech know. It should be fixed soon.

Sorry for the inconvenience.

If you need to place an order right now. Place the order and then send a ticket to CS and let them know the points system is being wonky (include the order number and they will manually add your points for the order.
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Re: You Will Earn: No points ??????

Postby xandra47 » Tue Oct 16, 2012 9:18 am

Thanks AB :)
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Re: You Will Earn: No points ??????

Postby Artist Boy » Tue Oct 16, 2012 8:20 pm

you are welcome.

I looked into it a bit more today and it looks like the customer end of the site is just being weird....

Orders being placed are still getting the points added, but it is just not showing on the customers end when they place it. So if you place an order check you account and see if the points show up once the order status is set to complete. The points should be there. If not then contact CS.
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