Contact Us

For answers to most of your common questions, we encourage you to visit our knowledge base prior to contacting us as the answer to your questions, may already be posted there.  If your request requires immediate attention, please call us at the toll free number listed below. When leaving a message, please be sure to include your name, order number, and telephone number.

E-mail:  Please use the contact form provided below.
All emails will be processed in the order which they were received. Please make sure to add Volcanoecigs.com to your trusted list to ensure that any correspondence you recieve from us is not filtered into your spam folder.  If you are not recieving email correspondence from us, your email client or Internet provider may be blocking us as we reply to any and all emails sent to us.  Our system may send you automated responses to notify you during the processing of your orders and RMA.  Please make sure to check your spam folders if you suspect we are being filtered.





Contact Information

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Sales & Product Inquiries

VOLCANO Online Store

The VOLCANO Online Store is a convenient place to purchase all VOLCANO e-liquid, vape products, and accessories with worldwide shipping. Simply buy online, or by calling (866) 866-6370 Monday-Friday 8:00 a.m. to 4:00 p.m. Hawaii Standard Time.

You can track your orders directly from your "My Account" login page or by simply calling customer support at (866) 866-6370 Monday-Friday from 8:00 a.m. to 4:00 p.m. Hawaii Standard Time.

VOLCANO Retail Stores

Get to know the product first hand at any VOLCANO retail store across the nation. Since our headquarters is in Hawaii, all our corporate owned locations are located in Hawaii. For a listing of all Hawaii based VOLCANO vape shops, store hours, and phone numbers visit our VOLCANO Store Locator.

Independent VOLCANO distributors operate all other North America retail locations, so terms of sale may vary from location to location. For more information, visit our VOLCANO Store Locator and contact the store directly with any inquires.

How to Buy VOLCANO Wholesale

If you are a distributor or vape shop owner, please sign up for our wholesale program and a VOLCANO corporate sales rep will contact you right away, 5 days a week from 7:00 a.m. to 4:00 p.m. Hawaii Standard Time.

North American Corporate

197 Sand Island Access Road Suite #213
Honolulu, Hawaii
96819

Product & Technical Support

Online support

For quick help, product instructions, care & maintenance, or FAQ's with your VOLCANO products please visit our knowledge base. If you still are having issues, it's best to give us a phone call during our hours of operation 7:00 a.m. to 4:00 p.m. Hawaii Standard Time.

Legal

For legal questions, regarding copyright, IP & trademarks, and more please visit legal.

Media Requests

To contact our media relations department for press releases, product info, etc. please send requests to marketing@volcanoecigs.com.