Warranty, Shipping & Returns
Volcanoecigs.com is committed to delivering you the best shopping experience possible and we stand behind our product!
We offer a limited 1 year limited warranty from the date of purchase against defects in workmanship and materials for most of our products. This warranty is subject to the Terms and Conditions of purchase set forth here on our website. The warranty will be considered void if the product has been tampered with in any way, has been used with parts other than those sold and supplied by Volcano, is damaged through improper use, normal wear and tear, acts of God, negligence and/or abuse.
All of our electronic products are covered under our 1-year limited warranty with the following limitations:
- All heating elements and tanks: Due to the normal usage and limited life expectancy of atomizers, cartomizers, heating coils, and tanks, we offer no warranty on these items.
- Batteries, Chargers, and Charging Packs: Our limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems, including those that arise as a result of: (i) improper maintenance or modification; (ii) parts or supplies not provided or supported by Volcano; (iii) operation outside the product’s specifications; or (iv) unauthorized modification or misuse. BATTERY FAILURE DUE TO FLOODING IS NOT COVERED UNDER OUR WARRANTY.
- Liquids, Accessories, and Swag: Liquids, T-shirts, hats, and other accessories and "swag" are not covered under our warranty and are provided as-is.
- Items lost in transit: Once an item is shipped and a tracking number is provided, Volcano shall not be responsible for receipt of your package.
- Products that are discontinued or no longer carried: Any product that may be discontinued or no longer supported through our line of product offerings will cease to be covered under our warranty replacement policy effective the time of discontinuance.
- Improper and/or unsafe use: Failure to follow these safety instructions could result in serious injury or damage. Users of our products do so at their own risk. Neither VOLCANO nor its retailers assume any responsibility or liability associated with the improper use of our products.
Due to the fact that our product is a consumable and can not be repackaged or resold like most other electronic devices, we do not offer a full money back guarantee.
However, customer satisfaction is our top priority and to further ensure that you are satisfied with your product, we do offer a limited warranty against any and all manufacturing defects as stipulated above under the warranty section. If you feel that you have received a defective item and would like to initiate a return under the terms of our warranty plan, you will first be required to create an account with us if you do not have one, so you can submit a ticket to our customer service department explaining your warranty related issues.
If after receiving your ticket and the item has been deemed eligible for replacement under our warranty program, our customer service team will send you a printable prepaid return postage. Once you receive a prepaid label, you must send the defective product back within 3 business days of receipt. The prepaid label will be void after 3 business days and we will be unable to process the RMA. An RMA form must also be completed and returned with your defective item. A link to the RMA Form can be found below. Upon receipt of the defective item, our team will inspect and test the item to ensure it falls under our warranty replacement guidelines. Then we will communicate the status of said RMA through the ticket system that is tied to your account, and will initiate the replacement of the item.
We reserve the right to refuse replacement if we find that the item does not meet the guidlines of our warranty replacement program as outlined above. If an item is refused replacement it will be returned to you along with an explanation as to why the item was refused. All refused items and/or approved replacements will be given a tracking number which will be communicated through the ticket system to you so that you are aware of the status of your RMA item(s).
We know how much you want to get your hands on your new Volcanoecigs products and to help you, we promise you this...ALL OF OUR ORDERS SHIP WITHIN 24 BUSINESS HOURS!*
Not only will we ship your product in one days time, we'll also support you with some of the best and most convenient shipping options including the following:
- FREE USPS Prioritry Mail Shipping on orders over $50!
- FREE FedEx 2Day Shipping on orders over $100!
- $7.99 FLAT RATE FedEx 2Day Shipping for all orders regardless of sale total!
- USPS Flat Rate shipping in both Priority and Express!
- USPS First Class for smaller orders!
If your total purchase amount qualifies you for a free shipping option, during checkout you will see a new shipping option listed as "$0.00" - please be sure to select the FREE shipping option. PLEASE NOTE: If you use a discount code or reward points on your order and the total is discounted below the Free Shipping price point, free shipping will not be avaiable.
All shipments will be issued a tracking number for your convenience and if you create an account with us, you will be notified as soon as your package is processed and be able to track those shipments directly from your account dashboard page. International customers may only place orders via phone (1-866-866-6370) or by submitting a ticket to email@example.com. Orders are typically received within 3 to 5 business days depending on your shipping method and carrier. If you have any questions about shipping times, we encourage you to visit your carriers website for more information.
Please note that FedEx does not require a signature to deliver your package. If you are not home at the time of delivery, FedEx will simply leave the package at your door step. This has caused issues for some customers who live in communal dwellings. Please beware of this fact when choosing FedEx as your carrier. We will not be held responsible for stolen or misplaced packages that are shown as delivered by the carrier. NOTE: FedEx does not ship to P.O. Boxes.
We are committed to providing you with the best shipping service and if for whatever reason, you experience shipping issues, please contact us and we will do whatever is in our power to make sure that you receive your goods on time and in full working order!
Once a package leaves our facility and is in the shippers hands, we have no control over it. If this package becomes lost, stolen, or takes longer than expected to arrive please contact USPS or FedEx regarding your shipment and file a claim with them.
* Disclaimer - As much as we wished that all of our shipping carriers worked 365 Days a year; they do not. USPS does ship on Saturday and any orders processed before 8:00 am on Saturday will be shipped the same day. FedEx does not ship on Saturdays. Any order placed between Friday, 12:00pm noon and Sunday will be normally shipped out the following Monday, but can take up to 24 business hours to process and ship out of our warehouse. Any orders placed the day before a holiday can be expected to ship the next business day, but can take up to 24 business hours to ship out. If there is ever an issue that prevents us from shipping your order within 24 business hours, you will be contacted by a customer service representative ahead of time to resolve the issue in a timely manner so that your package can be mailed as soon as possible. We can not be held liable for shipping delays due to weather conditions. We are not responsible for and can not be held liable for any orders that are shown as delivered by your respective carrier but are not receieved by you. Furthermore, we can not be held liable for any damages or lost items due to shipping. FedEx does not ship to Guam, so we cannot ship orders there through FedEx.